CUSTOMER EMPATHY + BEYOND
Three- Day Training - 5 Content Modules
Service Description
Three-day training - 10am-3pm CONTENT - 5 TRAINING MODULES A) Customer Empathy (Customer Empathy is the new normal) B) The Psychology of Service (John Maxwell personality testing) C) Communicating to Connect with Clients (Service requires a genuine connection) D) Teamwork makes the Dreamwork (Service is a team sport) E) Develop the Leader Within (A full day of leadership training with managers and supervisors) INCLUDED WITH TRAINING *Initial discovery call (To determine client needs and areas of concern) *Customized Packages (Content based on specific needs) *Welcome Packet's including pens, pads, workbooks and a surprise gift *Personality testing for all participants *Final review of content in the form of a fun game of Jeopardy (Prizes for the winners) *Awards Ceremony with completion certificates provided all participants *Choice of 1 add-on included with course DAILY BREAKS AM Break - 15 min break (Pastries and juices provided) Lunch - 30 min break (Lunch not provided) PM Break - 15 min break (Cookies and juice provided)
Cancellation Policy
50 % Non-Refundable Deposit Due at the time of Signing the agreement Remaining amount due 7 days prior to service CANCELLATION POLICY 50% Cancellation Fee - Up to 7 business days prior to set service date. 100% Cancellation Fee - Any cancellation within 7 business days prior to set service date *All cancellations are expected to be in writing or they are not considered cancelled RESCHEDULING All rescheduling are done on a case by case basis. New date must not exceed a 6 month window
