MYSTERY SHOPS
12 Monthly Secret shops (3-5 Employees per month)
Service Description
Enforcing an ongoing service culture can be hard. Clients can sign up for an annual membership of monthly mystery shops. Each month, the PerryLane team will pretend to be a customer and deliver a report on service received. Max 3-5 employees per month **Annual Mystery Shop Package price is $1,200 if added to a 1 or 2 day training package only This package works well when you pair with the "Assistance with Interviewing" package
Cancellation Policy
50 % Non-Refundable Deposit Due at the time of Signing the agreement Remaining amount due 7 days prior to service CANCELLATION POLICY 50% Cancellation Fee - Up to 7 business days prior to set service date. 100% Cancellation Fee - Any cancellation within 7 business days prior to set service date *All cancellations are expected to be in writing or they are not considered cancelled RESCHEDULING All rescheduling are done on a case by case basis. New date must not exceed a 6 month window
