THE EVOLUTION OF SERVICE
One Day Training - 3 Content Modules
Service Description
Hours - 10am - 4pm CONTENT - 3 TRAINING MODULES A) Customer Empathy (Customer Empathy is the new normal) B) Communicating to Connect with Clients (Service requires a genuine connection) C) Teamwork makes the Dreamwork (Service is a team sport) INCLUDED WITH TRAINING Initial discovery call (To determine client needs and areas of concern) Customized Packages (Content based on specific needs) Welcome Packet's including pens, pads and workbooks Final review of content in the form of a fun game of Jeopardy (Prizes for the winners) Awards Ceremony with completion certificates provided all participants AM Break - 15 min break (Pastries and juices provided) Lunch - 30 min break (Lunch not provided) PM Break - 15 min break (Cookies and juice provided)
Cancellation Policy
50 % Non-Refundable Deposit Due at the time of Signing the agreement Remaining amount due 7 days prior to service CANCELLATION POLICY 50% Cancellation Fee - Up to 7 business days prior to set service date. 100% Cancellation Fee - Any cancellation within 7 business days prior to set service date *All cancellations are expected to be in writing or they are not considered cancelled RESCHEDULING All rescheduling are done on a case by case basis. New date must not exceed a 6 month window
